Refund and Cancellation Policy

Effective Date: 10/10/2023

At Buyiptvonline.com, we aim to provide high-quality IPTV services to our customers. However, we understand that there may be instances where a refund or replacement is required. Please carefully review our refund and cancellation policy below.

1. General Refund Policy

Refund requests must be made within 7 days of the purchase date.
Refunds are not possible after the 7-day window, regardless of the circumstances.

2. Refund Eligibility by Plan

1-Month Plans:
Refunds are limited to 50% of the purchase price if requested within the eligible timeframe.
Other Plans (3-Months, 6-Months, Annual):
Refunds will be processed after deducting a 10% service fee from the purchase price.

3. Replacement Policy

If the IPTV service does not work as intended due to technical issues, you are eligible for a replacement within 30 days of your purchase.
To request a replacement, contact our support team at [email protected] with details of the issue.

4. Refund Process

To request a refund, please email [email protected] with the following information:
Order number
Reason for refund
Proof of purchase (e.g., invoice or receipt)
Once the refund is approved, it will be processed within 7–10 business days, depending on your payment provider.
5. Cancellation Policy

You may cancel your subscription at any time. However, refunds will only be issued as per the conditions outlined above.
Cancellation of auto-renewal must be done before the renewal date to avoid being charged for the next billing cycle.

6. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please:
Check your bank or payment account again.
Contact your credit card company or bank, as processing times may vary.
If you’ve done the above and still haven’t received your refund, contact us at [email protected].

7. Non-Refundable Scenarios

Refunds will not be issued for issues caused by incorrect information provided during registration (e.g., email address or device compatibility issues).
Refunds will not be issued if the service works as intended but does not meet personal preferences.

8. Contact Us
For questions about this policy or to request a refund or replacement, please email [email protected].

Thank you for choosing Buyiptvonline.com. We appreciate your understanding and cooperation.